Module 1 · Suggested: Week 1

Welcome to Office Edge

Learn the Office Edge promise, name your three roles, and spot white-glove service when you see it.

Start

Picture welcome to office edge in action.

Notice the words, choices, and next steps that make the standard visible.

Know

Keep the standard clear.

The promise

The experience is the product.

Office Edge gives clients a polished place to work and a team that helps them succeed. They trust you with their work, their calls, and the way others see their business.

Reception Professional

Welcome people first and represent each client’s business as if it were your own.

Business Support Specialist

Handle documents, scheduling, and shipping so the client does not have to think about them.

Brand Ambassador

Protect how Office Edge feels all day, even when no client is watching.

Notice. Own. Anticipate.

White-glove service means noticing what will help, staying with the request, and preparing the next useful step.

Decide

Choose the next move.

Three situations. Each answer gives immediate feedback.

0/3correct

01A client needs a document soon, and a visitor arrives while you’re preparing it. What should you do first?

AFinish the document quickly, then give the visitor your full attention.BWelcome the visitor, learn who they’re meeting, and give the client a clear document update.CAsk a teammate to take over the document while you stay with the visitor.

02A client has a meeting in an hour. Which preparation best shows white-glove service?

AAsk the client to list everything they want before you prepare the room.BPrepare the confirmed items, check the room, and tell the client what’s ready.CAdd the items this client usually requests, then let them adjust anything they don’t need.

03A teammate is juggling two client requests. You can help, but you don’t know every detail. What’s the best move?

AWait until your teammate can explain the full situation before you step in.BTake the easiest visible task and tell your teammate after it’s finished.COffer one specific next step, confirm it with your teammate, and report back when it’s done.

0 of 3 decisions correct

Practice

Try it under pressure.

Call Lab · Live

Warm handoff

Practice representing the client, learning the need, and carrying the caller into a complete next step.

Open live practice

Commit

Plan the next real moment.

Take one step tomorrow

Write the moment you’ll use this.

We’ll save this plan in your browser and show it when you return.

Tomorrow, whenhappens, I will.

Complete both blanks before you finish the digital practice.

Print or email

Module completion card

In progress

Employee________________________________

Date________________________________

Decision practice: 0/3 correct
Tomorrow when…: Not written yet
I will…: Not written yet

Progress is saved in this browser only.

Email card

More ways to practiceAudio, song, lyrics, printable, infographic, and transcript

Preparing the audio guide…

Memory song

Three Roles, One Promise

3:21

Download song Download lyrics

Desk reference

Printable and infographic

The one-page card is also available in the Workbench.

Download printable View infographic

Based on Team Member Training Program, pages 1–7.