YOU ARE SEEN

[Intro]
You are seen. You are welcome here.

[Verse 1]
When someone walks through the door,
look up and meet their eyes.
Offer a genuine welcome
with a warm and natural smile.
Even when the moment is busy,
acknowledge them right away.
Let your presence tell them,
I see you. I am here to help.

[Chorus]
See the person.
Welcome them warmly.
Clarify what they need.
Take ownership of the next step.
Four moves from hello to handoff.
You are seen. You are welcome.
Someone is with you through it all.
Equal respect. Individual care.
Every person. Every time.

[Verse 2]
Good morning. Welcome to Office Edge.
How may I assist you today?
Listen fully. Use their preferred name.
Confirm what brought them your way.
Never assume from appearance,
language, age, or ability.
Adapt how you communicate,
never the respect they receive.

[Chorus]
See the person.
Welcome them warmly.
Clarify what they need.
Take ownership of the next step.
Four moves from hello to handoff.
You are seen. You are welcome.
Someone is with you through it all.
Equal respect. Individual care.
Every person. Every time.

[Bridge]
What comes first?
See the person.
What comes next?
Welcome them warmly.
What do we ask?
Clarify what they need.
Who takes the next step?
I do.
Contact the client.
Confirm the plan.
Stay responsible for the handoff.

[Final Chorus]
See the person.
Welcome them warmly.
Clarify what they need.
Take ownership of the next step.
Four moves from hello to handoff.
You are seen. You are welcome.
Someone is with you through it all.
Equal respect. Individual care.
Every person. Every time.

[Outro]
I see you.
You are welcome here.